Effective Customer Service Strategy Tourism Essay Example

Effective Customer Service Strategy Tourism Essay Over the last two decennaries, cultural touristry has moved from a niche market into the mainstream of the touristry industry being one of the fastest turning facets of touristry. Consisting a rich and diverse cultural heritage ensures universe s capacity to pull international cultural tourers, giving cultural touristry a competitory advantage in the extremely competitory touristry concern ( World Cultural Tourism Association web site, hypertext transfer protocol: //kasct.co.kr/eng/intro01.htm ) . Furthermore, non-traditional tourers are progressively demanding for service quality that is considered as value for money ( Sharpley and Forster, 2003 ) . Supplying service quality therefore will assist bettering satisfaction of visitants and this is believed to take to reiterate visits, positive word-of-mouth and increased international trial ( Ramsaran-Fowadar, 2007 ) . 1.2. Background of survey Increasing acknowledgment of the importance of heightening service quality in cultural heritage scenes appeared merely since the late 1990s witnessing a renewed involvement in travelers to rediscover the yesteryear ( Boyd and Timothy, 2003 ) . And, with 1 billion of international travelers expected in 2012, among the many motives for traveling, sing cultural sites and detecting new traditions and imposts rank high on traveler s list. Amidst cultural attractive forces, museums are considered to be the most popular attractive force, normally followed by art galleries and memorials ( McKercher, 2004 ) . For case, France started the operations every bit early as the 1950 s by incorporating originally independent museums, and today Louvre Museum in Paris is the most visited museum in the universe with 8,800,000 visitants in 2011 ( beginning: The Art Newspaper ) . Hence, in order to derive competitory advantage, museum service suppliers should concentrate on the ways to pull more cultural visitants by analyzing visitants perceptual experiences on the service quality provided at their attractive forces. We will write a custom essay sample on Effective Customer Service Strategy Tourism specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Effective Customer Service Strategy Tourism specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Effective Customer Service Strategy Tourism specifically for you FOR ONLY $16.38 $13.9/page Hire Writer In the national context, the Mauritanian touristry has now evolved into a genuinely planetary industry and is seeking ways to place its image as a cultural touristry finish contemplating its vision to pull two million tourers by the twelvemonth 2020. During the startup of the International Museum Day in May 2012 themed Museums in a changing World, New Challenges New Aspirations, the president of the Mauritius Museums Council, Goorah Beebeejaun said The 21st century is dedicated to the civilization. We have a new function to play.A We must introduce and make over constructs to advance our civilization, which is an unconventional instruction. Therefore, puting underscoring on the demand of analyzing the importance of efficient service quality bringing in museums in order to supply fulfilling experiences to visitants. 1.3. Research Problem An effectual client service scheme has the potency to better visitant dealingss to such an extent that it should take to betterments in the museum s repute and image, and more chances for growing through enhanced visitant and user satisfaction. However, clients may hold different values and different evidences for appraisal so they may comprehend the same service in different ways ( Edvardsson, 1996 ; Rowley, 1999 ) even if the service bringing procedure has been standardised. . This basically means using an evidence-based model, like SERQUAL to place exactly what each visitant group values, and so clearly pass oning this to all frontline employees. Hence, this thesis serves the intent of evaluate the service quality bringing procedure at LAventure du Sucre and its consequence on Customer Satisfaction. 1.4. Research Aims Adjacently, the survey aims at turn toing the undermentioned aims: To look into whether the quality of services provided meet the degree of visitant s outlooks // general outlooks prior visit to the sugar museum ; Measuring visitants perceptual experiences of quality of service experienced at LAS ; Identifying the characteristics of service that reveal the strong and weak countries ( spreads ) throughout the service bringing procedure utilizing the SERVQUAL theoretical account ; To find degree of client satisfaction achieved at the museum by carry oning a quantitative questionnaire study. 1.5. Chapter Breakdown To be more expressed and concise, the thesis comprises of interconnected chapters as outlined below: Chapter 1 is an overview on how bringing of quality services affects visitants experiences at museums, which are portion and package of cultural touristry both globally every bit good in the national context. Chapter 2 reviews the turning literature on service quality, understanding the importance of its execution in the service bringing procedure and how it relates to Customer Expectations, Perceptions and Satisfaction taking into consideration the construct of Museums as a service house and cultural attractive force. Chapter 3 gives a brief history of attractive forces, specifically museums in Mauritius in add-on to a background of the company and how it place and distinguish itself among its rivals staying to service quality committednesss at the top direction degree. Chapter 4 formulates the research methodological analysis sketching the research procedure carried out for roll uping informations on service quality bringing and client satisfaction at the museum in order to carry through the aims set out in the study. Chapter 5 presents the existent findings of the study conducted along with needed analysis. Chapter 6 offers appropriate suggestions and recommendations after analyzing the findings to react to existent demands and outlooks of visitants. Chapter 7 concludes the thesis by critically measuring the relationship between service quality bringing and client satisfaction and supplying an analytical grasp to dig into farther research on how to value the cardinal participants in service quality, that is the clients.

Differences and Similarities in the Arguments for Legalizing Marijuana Essay Essays

Differences and Similarities in the Arguments for Legalizing Marijuana Essay Essays Differences and Similarities in the Arguments for Legalizing Marijuana Essay Essay Differences and Similarities in the Arguments for Legalizing Marijuana Essay Essay Essay Topic: Arguments Differences and Similarities in the Arguments for Legalizing Marijuana The legalisation of marihuana has become a mainstream issue that the state has become extremely concerned about in recent old ages. Recently more and more conservative adversaries have begun to alter their heads. recognizing the benefits of marihuana. Argument followings go every bit far as stating that it is no longer a inquiry of if marihuanas will be legalized. but when. The displacement in point of views is due to the increasing consciousness of some of the positive effects legalising marihuana could hold on the state. Pro-legalization advocators argue that the benefits of legalising marihuanas greatly outnumber the benefits of maintaining it illegal. There are several. really different statements for the pro-pot stance advocators have taken. They claim legalisation would be good by doing a important decrease in offense ( which would empty prisons and salvage 1000000s of dollars in revenue enhancement money ) . making a new industry that can be taxed and regulated. hiking the economic system. and a new. effectual. and low-dependency medical specialty. These benefits seem to be universally desired by the pro-pot party and are frequently mentioned in literature recommending marijuana legalisation. Another similarity in statements normally revolves around the issue of medical marihuana. Some advocators call for marihuana to be wholly legalized. including usage for recreational intents. but this is opposed in most instances. Some advocators merely want marijuana legalisation if there will be rigorous ordinances and limitations on who can utilize it. In the article â€Å"Weed All About It. † Gary Cartwright gives ample grounds and citations from experts that organize his pro legalisation statement: â€Å"In 1988 the Drug Enforcement Administration’s head jurisprudence justice declared that ‘marijuana. in its natural signifier. is one of the safest therapeutically active substances known to man’† ( 87 ) . Cartwright goes into specific ways that legalisation of marihuana could profit the state. including the economical and social impacts. and medicative usage. He besides addresses inquiries most advocators ten to shy away from because of the deficiency of certainty in the reply ( like. â€Å"Would marihuana usage addition if it was legalized? † ) . One similarity of Cartwright’s stance and other articles is the the claim that forbiding the usage of marihuana is unconstitutionally. and doing the authorities seem like the bad cat. In â€Å"Medical Marijuana 2010: It’s Time to Repair the Regulatory Vacuum. † Peter Cohen claims that curtailing physicians from urging marihuana to relieve symptoms is a misdemeanor of free address and that â€Å"science. non ideology. should be dispositive† ( 3 ) . Cohen continues to put up the authorities as the scoundrel by depicting two apparently non-coincidental events in which fullyfunded squads of qualified scientists were denied entree O marihuana by the DEA. while at the same time being supported by a long list of research organisations An statement in the article. â€Å"Obama. the Fourteenth Amendment and the Drug War. † by Martin D. Carcie uses the Constitution as the anchor in warranting its place. Harmonizing to Carcie. marihuana prohibition straight violates our Fourteenth Amendment. â€Å"under the Fourteenth Amendment. bodily autonomy– i. e. . the control over the boundary lines and contents of one’s organic structure burdened by Torahs like marihuana prohibition–is a cardinal right† ( 308 ) . Cartwright does non explicitly advert the Fundamental law in his article. but makes the same claim that Cohen and Carcie make ; â€Å"Some people will utilize drugs no affair what the effects. but†¦the user chiefly harms himself. When he harms others. we do something about it. merely as we arrest those who drink and drive† ( Cartwright 88 ) . Cartwright besides builds the authorities up to be the scoundrel. claiming that. â€Å"Over clip. jurisprudence enforcement function aries have repeatedly misled the populace and the media about the so=called flagellum of drugs† ( Cartwright 88 ) . Both writers do this to give the reader the ability to look at the article with a clean slate. They know their audience is anti-legalization. so they want to do certain that the readers know. before they choose a stance. they’ve been lied to. This makes the writers seem like more trusty and rational pick. By utilizing the Fundamental law to endorse up their statements. there is no existent manner to warrant anti-legalization. Premises will be made that you’re anti-Constitution. and in bend. anti-American. Another similarity between Cartwright’s stance and other statements for marijuana legalisation is the immense accent on the effects it will hold on the economic system. In the article â€Å"Up In Smoke. † Kelley Beaucar Vlahos describes the economic benefits of legalisation. while giving existent figure estimations of how much gross could be brought in or saved. She writes. â€Å"Proponents of Prop 19 claimed revenue enhancements on legalized hemp could convey upwards of $ 1. 4 billion into beleaguered province coffers† ( Vlahos 18 ) . Cartwright does this in his article every bit good. saying that â€Å"In America. we spend about $ 8 billion seeking to implement the Torahs forbiding the usage and possesson of marijuana† ( Cartwright 86 ) . Cartwright farther supports this statement by supplying more cogent evidence of the waste of taxpayers’ dollars. saying that â€Å"in Texas. 97 per centum of all marihuana apprehensions are for simple possession–an ounce or less–at a cost to taxpayers of $ 480 million a year† ( 86 ) . Cartwright chooses to supply the reader with these statistics for calculated grounds: it provides a daze factor that he utilizes to rock the reader’s sentiments. Vlahos besides uses this same technique by including several statistics. This is much more effectual than giving equivocal sums. like â€Å"a batch or â€Å"millions† because giving an exact estimation shows that there has been a important sum of research about the economic benefits of mari huana. doing the reader more likely to swear the Numberss. By utilizing the phrase â€Å"simple ownership. † Cartwright builds up the worth of the money spent by doing it seem like ownership is harmless. coercing the reader to experience incensed. The writers besides choose to speak about the economic system because it is the highest concern of the counrty right now. and they present marijuana as an instant solution. The statement for the usage of marihuana for medicative intents in Cohen’s article is consisten with Cartwright’s article every bit good. Cohen’s article is chiefly about the benefits of marihuana as a medical specialty. In the article. he disproves the government’s claim that marihuana has no curative value and depict specific symptoms marihuana could assist with. â€Å"Several surveies published†¦have demonstrated that the drug is sage and effectual in commanding sickness and other inauspicious effects of chemotherapy. alleviating multiple sclerosis-induced spasticity. easing certain types of hurting. and bettering weight loss attach toing AIDS† ( Cohen 657 ) . Cartwright does the same thing utilizing more of an emotional technique by depicting a group of people in wheelchairs that use marihuanas for alleviation from hurting. Both articles advocate for medical marihuana. but the manner they go about doing their statements differ. Cohen approaches the subject of medical marihuana more scientifically than Cartwright does. utilizing several surveies and scientific grounds as his argument’s support. Cohen is besides much more specific in the peculiar ways marihuanas can be used. and provides suggestions on how to modulate the drug. The reader automatically feels understanding for the people in wheelchairs and they become victims in the reader’s head. Cartwright besides gives a 2nd illustration of a quadriplegic adult male that was thrown into gaol for ownership without respect for his medical demands. farther set uping a feeling of empathy from his audience. Cohen uses such an ample sum of difficult grounds it’s impossible non to swear him. By making this. Cohen reaches out to his specific audience. the American Medical Association. in a much more effectual manner. The subject of marijuana legalisation is really complex. The multiple points of positions. though sharing the same end. differ sing how to win at carry throughing those ends and for what intent. Through the different means that each of these writers use to convey their message. they all. in the terminal. back up their single statements efficaciously.

Autobiography Paper Essay Example | Topics and Well Written Essays - 750 words

Autobiography Paper - Essay Example The class meetings provided me with an opportunity to reflect upon my beliefs, attitudes and values with regards to sexuality. Specifically, the discussion on love and communication in intimate relationships enabled me differentiate the types of love I have for different people. The difficulty in coming up with a universal definition of love made me appreciate why I always find it difficult when my love partner asks me to define love. As noted, love has numerous varied meanings to different people. To me, I know I am in love with the person that we deem to be in a relationship because my heartbeat rises when we meet in addition to getting elated, excited and a feeling of ecstasy. This is what Crooks and Baur (2012) define as passionate love. However, this passion has been slowly declining but I just realized that I am getting so intimate, perhaps in line with Sternberg’s triangular theory of love. From our interaction as students, it is common to get attracted to someone of the opposite gender, though at times I have witnessed my peers of the same gender being attracted to each other. This is particularly so during leisure, say for instance during sports. I have always believed that sexual arousal comes from what we see. Vision causes one to be attracted to what they consider good-looking, the initial process to sexual arousal. However, it came as a surprise to me when this course offered a scientific meaning to this, further arguing that it takes all the five senses for sexual arousal to occur. It could therefore be vision or any of the other four or even a combination of more than one of these senses. Thus, even touch, smell, hearing and taste could result in sexual arousal (Crooks & Baur, 2012). This understanding has made me appreciate that looking good alone is not enough to attract the person I am attracted to. I would probably have to encompass aspects of saying the ri ghtful things, smelling good and even being tender

Integrate Coastal and Ocean Management (ICOM) Essay

Integrate Coastal and Ocean Management (ICOM) - Essay Example At sea, the acquisitiveness of the ocean itself accumulated with authoritative complexities and the about abridgement of acreage curve aftermath their own difficulties. In addition, coastal areas must address the issues, if the land meets the sea, such as erosion, flooding and pollution from agricultural runoff and the problems of access, including control platforms, operating the main means of transport between land and sea. An integral part of the challenge for coastal communities is that the resources are dependent on their social, cultural and economic well-being, fish and minerals in the coastal areas of countries and beaches, to apply a combination of jurisdictions, municipal, provincial and federal government and First Nations. Significant results of these learning experiences are more positive integration experience with other user group-based community resources, First Nations in the commercial fishery in the wake of the Marshall of the Supreme Court Decision. The other is a natural evolution away from the same sector management approaches for ICOM. Local communities must cope with all those in the use of local resources with municipalities on land based on land use with provincial governments for coastal activities, based on land, such as aquaculture, with the federal government on uses of the ocean fisheries to mining to shipping. All companies are faced with this multiplicity of jurisdictions and must also cope with First Nations otherwise again with different governments, based on realities treaty or lack thereof. There are two main peaks and this First implementation, it is important for communities and governments are able to monitor and evaluate the state of the relevant coastal States and marine systems, including biophysical and human dimension of how each of these change over time and their overall strength and flexibility. Secondly, the participation of coastal communities of ICOM, and the use of participatory approaches to management and co mmunity-based management, highlights the need to understand the process of the effectiveness and acceptance, a need to carry out a performance review "to assess the degree of ICOM that works in practice to a community or local level (or even usually). Monitoring of coastal and ocean: The first way of monitoring and evaluation based on results of ICOM, develop and use indicators to track current and relevant over time (a) "State of the World" in the oceans, coastal areas and coastal communities, and (b) progress towards the main objectives of ICOM, to facilitate the sustainable development of marine and coastal areas. Each of these aspects can be fabricated from a "macro" angle of a nation or region, but as well a bounded association that cannot be ignored (Boyd and Charles, 2006). The first class of indicators observed, "state of the world" distance indicators of biomass of fish in the sea and the extent of their geographic distribution, sea level based gross domestic profit (GDP) a nd export levels fisheries, measures the distribution of marine wealth and prosperity for coastal communities. Attended each of these indicators requires constant attention to data management and statistical systems, which can be a challenge at the local level. In fact, to support governance participatory democracy, we must (a) ICOM efforts to be attentive to strengthen and exploit the information on coastal

Meaning and the Symbolical Features of Organisations Essay

Meaning and the Symbolical Features of Organisations - Essay Example The narratives, which is also referred to as organizational stories, sagas, and myths, work to guide members in understanding and representing the organization’s objective and the function of its members. The organizational narrative gives information about ideologies and standards, and it plays several roles in an organization—resolving gaps between the past and the present, moderating power relations, prevention of conflict, and reconciliation of tensions between individual and organizational interests (Gabriel, 2000, p.10). This essay discusses the relationship between narrative and heritage. A narrative in Organisations There is seven types of narrative that have been observed to occur in various organizations. First are narratives about how the organisation solves problems; second are narratives about how the person in charge or the manager responds to mistakes; third are stories addressing the issue of how much assistance or support an organisation will give to it s people when they have to transfer regularly; fourth are narratives about how an organisation acts when confronted with the likelihood of laying off or discharging employees (Czarniawska, 1998, pp. 2-3); fifth is a narrative about the likelihood of a praiseworthy employee being recognised or rewarded by the organisation; sixth is a narrative about the level of respect and compassion the manager shows in relation to his/her subordinates; and seventh is a narrative about breaking the rules wherein a senior manager violates a rule which his/her subordinate should then implement (Czarniawska, 1998, p. 3). Every narrative has good and bad versions, which always reveal the conflicts that develop from a tension between individual values and organizational interests. These conflicts relate to the problems of control vs. chaos, stability vs. instability, and equality vs. hierarchy within the organization (Lipman, 1999, p. 22). When these narratives or events come together to form a broader or more complete narrative, the central identity or purpose is formed. This central narrative consolidates events and experiences into a main interpretative system for the organization. In an article of the Administrative Quarterly Review, dedicated to the discussion of organizational culture, several organizational experts talked about techniques they have created for explaining the interpretative structures that work at more profound aspects of an organization (Polkinghorne, 1988, p. 122). For instance, as a support for planning and dealing with problems, Mitroff and Killman encouraged bosses to relate stories about an organization; afterward, they grouped them in accordance to the Jungian personality styles.

Business background and overview of Nestle

Business background and overview of Nestle The Nestle is almost 140 years old company providing the vast variety of the products across the world. The company as it is very old and senior in its category have its roots in almost every country across the world. Nestle is very famous nutrition and food products company it is very vast as far as their products are concerned. In UK is also have a very much reputation and reorganization of its brands are good enough. The employment in the UK of Nestle company is almost 7,000 at the various sites across the country. The Nestle has almost 6,000 different brands which are across the globe showing the reputation and appreciation of its products and brands worldwide. The quality of the product is the symbol of the organizations commitment to build a product with care and dedication. It is a universal fact that it is the quality which retains a company in the market. Nestle always kept in mind this principle because it knows very well that customers have no tolerance for the quality of product. Nestle efforts are to maintain highly customer satisfaction products. The Company implements a system approach that insure products of highly quality. It time to time integrated its system of manufacturing producing quality products. In its research system that data is entered by the researches to visualize the quality of product. Previous researches conducted by the company shows that when quality is produced with fixed cost, a high quality form like Nestle can undercut its rivals pricess and may find it profitable to invest more on quality according to market size. This is the reason that Nestle has been remained concentrated despite market growth. In the recent years Nestle products which are produced with fixed cost, the average quality of produces increases with marke t size and the market does not fragment as it grows large. In the global markets only those products are survived which are batter in quality and in competitive pricess. The Nestle always keeps in view that market trends and international quality standards are maintained. Nestle receives a great response from the investors because of its highly reputed products and quality management. As a result of its highly fame products its market size increased manifold. Its relationship strengthens between product quality and market size. Whereas outcome of a relationship between product quality and market size familiarity of the products. In this report we examined all aspects of the nestle products. Nestle Standards The nestle quality standards ensures its products acceptance and believe of the consumers in the product. The wide range of the supply of the Nestle products through out the world is presently working as the standards of the quality are maintained by the Nestle Product management team. Quality Assurance The quality means the purity in the product manufacturing by applying the applicable and necessary tools/ techniques which is good for health. The quality ensures the first step of product popularity as the purity/quality of the product is most likely to appreciate by the consumers. The quality of the products ensures the following. popularity of the product Acceptance of the product by the consumers. Health and environmental health factors are satisfied Build organization reputation in the market Gives tough competition to the competitors Nestle has come to realize that current economic down term and keen market competition it is not easy to attract customers without maintaining product quality. Other competitors of Nestle under estimates the enormous significance of seeking and recognizing consumers view and opinions regarding product improvements and service quality besides pricing managements. Nestle given importance the areas focuses on consumers perceptions of product and service quality as well as the product prize. Nestle used to study the data which is collected through the use of questionnaires, personal interviews, observations and data obtained from the market. The Need for the Change The need for the change in any of the company or organization is very much on the cards and necessary for any of the organization to keep itself at the high standards and up to date presentation and working of the company. The quality control is a process to ensure a level of acceptable quality of product. The department of quality control of Nestle keeps a closed watch to maintain the quality according to international standards. The quality control department needs to be changed time to time to get the latest equipments available for the process of quality assurance of the products t various stages of its production. The various products of Nestle go thorough the complex process after many laboratory examination and tests. Quality control involves the examination of product at various levels and after passing all the stages it is approved to be marketed. The Nestle knows very well that it is not possible for a single one but it is the collective responsibility of entire team. The Nestle engaged a team of professionals who work hard to maintain the quality of nestle products. The team work needs to be developed in the workable environment to gain the goal at the neutral grounds. The goal of quality control team of Nestle is to identify the products which do not meet specific standards of quality. The products of the Nestle need the proper advertisement and its presentation in front of the target market to get the appreciation from the market. The change in the policy of the advertisement of the various products is becoming more necessary and vital for the product appreciation and acceptance towards the customers. The change in the management policies and the employment enrollment process is also needs a revision in the company. The cultural and the race difference should be eliminated and the equal opportunity employment should be needed to be structuralized in the organization. Identification for the change If we are looking for the positive change in the organization and making the performance of the organization more and more better. The first step towards this is to create a team which identifies the various areas and spots on which the positive changes can be made and implementation of such changes are logical and applicable for the company. The identification of the changes requirement of the company at various levels is very much inevitable to create the understanding the future of the company and the future of the strategy of the company in the short and the long term basis. The identification can be made possible by making the proper evaluation process and analysis of the history of the various products selling and the future expected demands and trends of the organizations various products and brands in the international market. The change is not only the requirement in the development and the strategies of the brands and the products of the company it is also necessary in the management, employment and in the workforce of the company. The identification of the change in any organization requires the following steps to be taken The evaluation of the brands strategy and acceptance among the consumers The evaluation of the employment satisfaction and performance inside the organization. The evaluation of the consumer management relationship and its outcomes. The analyzing of all the evaluation data and figuring out the malfunctioning parts and brands of the organization Making a effective proposal for the elimination of the problems and the implantation strategy presentation. the possible ways to get the solutions of the ongoing problems and threats that can cause the damages to the origination Areas and Techniques/Methods for Evaluation The company management can adopt various methods and tools to analyze and evaluate its different areas for e.g. they can evaluate brands, consumer management relationship, employment satisfaction and performance etc. Areas Business Environment The analyzing the business environment is very much necessary for the organization. The Nestle maintain the good business environment however the changes according to the passing of time are also on the cards and should be taken time to time to maintain the healthy business environment. Management Performance The management has multi-dimensional responsibilities and should present the sense of responsibility to perform their duties with full commitment and dedication. However the management done their part in the companys work performance and done with responsibility but the evaluation of the performance of the management of the organization is also very important as they should might be fully committed but should be committed enough to meet the needs of the organization in the long run. Employees Participation The employees participation in the change and n the acceptance of the changes is also a big thing to worry about, they are the one which I reality implement the change in any origination. The employment of the organization should be well aware and prepared to accept and implement the change in the origination to get the full participation of the organization. Product Marketing And Delivery The product marketing and delivery is also a very key issue to discuss if we discuss the changes and need to be made the changes in the organization. The review in the marketing and the marketing strategy of the various products should also be a part of the change. Product Appreciation The evaluation form the customers will make the company analyze the appreciation of the product among the consumers of the products especially when the company is launching the new products the customers evaluation should be taken in account as a priority in evaluation. Employment Satisfaction The employment satisfaction to the new changes adopted and the expected changes to be adopted in the future should be analyzed and studied. The evaluation from the employment of the organization is good enough to get the view that the employment of the company is indented to the change or satisfied from this kind of the change or not. Methods: Evaluation Performas: The evaluation Performas are made to get the customers opinion for a particular product and there should be another for the employment that either they need the changes if yes which areas they require changes. This is the best source of getting the direct evaluation from the customers or the employment of the company at a short period of time. Product profit/loss ratio: The product acceptance in the market will get a good business for the company and gives the profit if not so it gives the loss. The analyzing the statistical reports on the profit or loss of the particular products individually will enable the management of the company to make an opinion that the product is doing well enough for the company or not. Market trend: The market trends should also be analyzed by the management of the company to make any decision for the brand or a product. Consumer Behavior: The consumer behavior is the also very must effective stimulus for the change strategy of any organization the consumers are those which can cause the changes in the products and branding of the organization. Diagnostic Change After the brief identification and getting the clear picture of the needs for the changes in the organization the very next step of the management is to diagnose the strategy an effective strategy that can be adopted in the future for the implementation of the changes in the organization. Change Management Process To maintain the quality of the product the Nestle Change management team follows proper outline provided by the Nestle Company. The process involves the following steps Analyzing the available resources of Raw Material. The change management team analyses the different available resources from where the raw material can be collected and utilized in the product manufacturing. The Analyses is done by the team of experts which apply different tools/techniques to test. The quality of the raw material in available resources. The best and purest resources are selected to manufacture a product. Collecting methods for Raw Material The selection of method of collection of new material is as important as the decision to select a source of raw material. The collection of product raw material is done with proper care and by utilizing hygiene tools/ Techniques to make the product look good taste good and it should also be good for health also. Product Manufacturing The product manufacturing is also a very vital and key factor for the quality of the product. The quality of the product can be affected if not manufactured under the good and hygiene standards of the products. The Nestle Company has adopted the applicable methods followed by tools/techniques for the product manufacturing. The product is pure as come under the manufacturing process and the process is designed in such a way that it maintains the quality and purity is assured at the outmost and prime objective. Product Packing The product after manufacturing process is passed to the consumers for the purpose to maintain the quality of the product the packing of the product is done in standard packing which can insure that the quality can be maintained over a large period of time. The packing of product by Nestle is done in such high standard that when its products are used by the consumers the quality standards are maintained and build the image of the Nestle product in the eyes of the Consumers Specially food products are packed in such a way that there are no slide chances of Damage of Nutrition. Implementating A Change The implementation of the change in the organization is very important and the implementation of the change needs a well defined and organized strategy which brings the changes in the organization. The implementation should be done through best available resources and methods and techniques. Criticism on the Change Although the changes in the organization brings many positive developments and progress for the organization but it can face different type of the criticism at various levels by the customers as well as from the employment of the organization. The customers will record or show their criticism if they are not likely to accept the changes in the brands, products or the other options provided by the organization. The employment might also criticize the change in the organization if they are not use to implement such changes which they thought might not be good for them and the organization. Strength Nestle Tries its best to provide the products to there consumers keeping in view the total Change management ethics. Followings are the Strengths of Its products The High Quality and Purity of the Products. The Standard packing and high product image in the market. Competitive quality products in the market. Manageable pricess of the products. Weaknesses It is said there is always remains space for the betterment so Nestle Products always needs improvement with regard to quality and pricing. Following are the Weaknesses of the Nestle Products. Nestle Products are high priced as compare to other companies products. The cost of packing sometimes incurred higher then the product. Quality costs high and it becomes difficult for the company to compete in the market. The prices of standard products changed the consumer behavior. Opportunities The Good will of the company attracted the consumers. A wide range of the product captured the market Standard of the products is pleasing the consumer and changing their preferences. Attractive packing is providing health competition. Packing is hygienically very suitable to maintain quality. Threats Expansion of the market is a major threat to maintain demand and supply. High prices of raw material will effect the cost the products Nestle has expanded the net work in other countries so administrative costs will increase. Storage and supply will effect the market Conclusion The change is what which is required and necessary everywhere in the world and the change for the betterment or the apace for the betterment is always available. Nestle makes packing decisions keeping in view the following reasons Protection of Product -Due to expand marked of Nestle; International standard packaging is used to protect the product from damaging during transportation and minimizing spoilage. Customer protection -A visible packaging design is used to attract customers. This is also important for customers who are not well-known with the Nestle Product. The Nestle tries its best to make its products prominent among thousands of other products of other companies. For which its packaging designs stand out more likely to be remembered future shopping. Value added packaging -Though packing designs and structure and value of the product but benefits can be obtained from the package structure as it make the product easier to use where as stylistic designs catch more attraction of the customers. And looks beautiful in display in the stores as well as at home. Distribution Beautiful and attractive packaging attracts the customers and facilitate the storing. Pricing Affect packaging can influence a significant of a product selling price. It is experienced that some time cost of some product increased to 40% of a product selling price yet people do not mind to purchase owing to high standard maintained quality. However smart packaging minimizes the actual price. Research and Development department of Nestle continuously conduct surveys and research to improve the quality of products and its packaging. Thats why the company develops the revised packaging time to time according to the wishes of its consumers and desires of market. Whenever the company creates a new package it is most often with the intension of having the design on the market for an extended period of time. As changing packaging design for a short period can have negative effects as compare to long term. In order to locate the product and may not confused in the altered design. Recommendations By analyzing the facts and the history of the organization we can recommend the following The change management strategy of the origination should be reviewed and restructured The management and the customers relationship should be built by different scenarios. The new opportunities for the employment and the product launching are required but the management change in terms of organizational behavior is important. The advertisement of the products should be launched with the new strategies and promotional strategies should be developed.

Erich Maria Remarques All Quiet on the Western Front and Mary Shelleys :: Remarque Western Shelley Frankenstein Essays

Erich Maria Remarque's All Quiet on the Western Front and Mary Shelley's Frankenstein Erich Maria Remarque's All Quiet on the Western Front and Mary Shelley's Frankenstein shows how the change in society has an effect on people. But they both take different methods of showing it. All Quiet on the Western Front shows how war takes the lives of others and the effects on people during the war.Frankenstein, even though it is fictional, tells a story of a distraught dream of science by artificial means of life. Both stories have different effect surrounding each character want and needs throughout the plot. First, to understand All Quiet on the Western Front and Frankenstein it must be analyze first. Then, they must be broken down for a compare and contrast. All Quiet on the Western Front takes place in Germany. The war that is being fought is World War I. There, the young are basically joined the military for the idea of adventure. First, they go to training relaxed and basically thinking nothing of the war that is ahead. As they enter the war, they are shocked to see the conditions of it. When on the battlefield they rush into trenches to avoid the on coming fire and shells. When solider go to hospital it wasn't uncommon for there boots to be taken. It was a way to how war leave mental scare on people. It was a kind of respect to show that a solider was important to others. After the death of Kemmerich, Paul kills a Frenchmen and looks at as he has killed a man. Instead of looking at the Frenchman death as a victory it is more of remorse because it was a death of a human being. Paul then goes though a metal state to help the family of the Frenchmen. He lost his frontline position and was sent home. As he tells his war stories, friend a family believed him to be a fool. The people in the town had no idea what effects of World War I had on people and left old soldier to be 'coward'. A few of the symbols in All Quiet on the Western Front where the boots of other men that dies in World War I and the life of what they missed at home. A pair of boots showed the loss of a fellow soldier as a way to move on. It leave behind that though that this was a man that died here, not a pawn that is uses for war. Also, the boots stood for a friendship that other soldier might have had for him.